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enquires@claydonpartners.com

Claydon Partners

12 Steward St

United Kingdom

London

E1 6FQ

02033300175

51.5186838 -0.0777188
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Complaints

In the unfortunate event that you feels the need to complain please contact us directly at:
complaints@claydonpartners.com

We will aim to respond to your complaint within 48 business hours.

We work with Currencycloud, who ultimately provides you with regulated payments and e-money services. Currencycloud has certain obligations as a regulated financial services institution, including around complaints. We keep them informed of the complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations. However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, Currencycloud’s complaints information can be found:

https://www.currencycloud.com/legal/complaints-procedure/

Where to find us

Milton Keynes Office
3 Warren Park, Stratford Road,
Milton Keynes MK12 5NW

Manchester Office
1 Lowry Plaza, The Quays,
Salford Quays M50 3UB

Disclosure

- For clients based in the European Economic Area, payment services for Claydon Partners Limited are provided by CurrencyCloud B.V.. Registered in the Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296 - 298, Mindspace Nieuwezijds Office 001 Amsterdam. CurrencyCloud B.V. is authorised by the DNB under the Wet op het financieel toezicht to carry out the business of an electronic-money institution (Relation Number: R142701).

- For clients based in the United States, payment services for Claydon Partners Limited are provided by The Currency Cloud Inc. which operates in partnership with Community Federal Savings Bank (CFSB) to facilitate payments in all 50 states in the US. CFSB is registered with the Federal Deposit Insurance Corporation (FDIC Certificate# 57129). The Currency Cloud Inc is registered with FinCEN and authorised in 39 states to transmit money (MSB Registration Number: 31000206794359). Registered Office: 104 5th Avenue, 20th Floor, New York , NY 10011.

- For clients based in the United Kingdom and rest of the world, payment services for Claydon Partners Limited are provided by The Currency Cloud Limited. Registered in England and Wales No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).